"I became acquainted with Shannon when my husband had underwent a serious surgery that apparently went terribly wrong. All I knew was that he had went into cardiac arrest and had to be placed on a ventilator. When I tried to get any information they wouldn’t give me any because we weren’t legally married, even though I had been with him 28 years and I had been his contact. Apparently they said they couldn’t find it on his papers. After talking to Shannon one time I felt relief and I can promise you she will go toe to toe for you. She’s very dedicated and knowledgeable. I don’t know what she said to them, but I can tell you that their attitudes did a complete turnaround and said that it had been a mistake and that my name was on those papers all along. You can depend on her. Anytime I need her she’s there for me and I’ve needed her A LOT. "
Wanda Howard